299bct Privacy Policy

299bct collects personal data from players through several channels: directly during account registration and subsequent account activity, automatically through your use of the platform, and in some cases from third-party identity verification partners. The categories of personal data we collect include the following:

Registration Data

When you create a 299bct account, we collect your full legal name, date of birth, mobile phone number, and email address. This information is required to establish your account, verify your eligibility to use the platform, and communicate with you about your account activity.

Identity Verification Data

To comply with anti-money laundering (AML) requirements and to verify your age and identity, 299bct may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or birth certificate. We may also request proof of your payment method (for example, a screenshot of your bKash or Nagad account registered in your name) and, in some cases, proof of address such as a recent utility bill or bank statement.

Financial Transaction Data

We collect records of all deposits and withdrawals made through your 299bct account, including the payment method used, the transaction amount in BDT, the date and time of each transaction, and the transaction reference number provided by the payment provider (bKash, Nagad, Rocket, Upay, or bank). This data is retained for financial reconciliation, fraud prevention, and AML compliance purposes.

Gameplay and Betting Data

We record all bets placed, games played, stakes wagered, and outcomes realised through your 299bct account. This includes cricket betting markets, live casino sessions, slots spins, crash game rounds, and poker hands. Gameplay data is used for account management, dispute resolution, responsible gaming monitoring, and platform analytics.

Technical and Device Data

When you access 299bct via a web browser or mobile device, we automatically collect certain technical data including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and the pages you visit within the platform. This data helps us maintain platform security, detect fraudulent access, and improve the user experience.

Communications Data

If you contact our customer support team via email, live chat, or any other channel, we retain records of those communications. This data is used to manage your support requests, improve service quality, and maintain a record of any disputes or formal complaints raised by you.

299bct uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account management: To create, maintain, and administer your 299bct account, including processing deposits and withdrawals, updating your account preferences, and communicating with you about account activity.
• Identity and age verification: To confirm that you are at least 18 years of age and that the identity information you have provided is accurate, in compliance with our responsible gaming obligations.
• Payment processing: To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfer channels, and to reconcile those transactions against your account balance.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised account access.
• Responsible gaming monitoring: To identify patterns of play that may indicate problem gambling and to apply responsible gaming tools such as deposit limits or self-exclusion where requested or warranted.
• Platform improvement: To analyse how players use the 299bct platform, identify technical issues, and improve the overall quality and stability of our products and services.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance with account-related issues.
• Legal compliance: To meet our obligations under applicable anti-money laundering regulations and any other legal or regulatory requirements that apply to the operation of the 299bct platform.
• Marketing communications (opt-in only): Where you have given explicit consent, to send you promotional offers, bonus notifications, and news about new games or features available on 299bct. You may withdraw this consent at any time by contacting our support team.

299bct will not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.

299bct does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. However, there are specific, limited circumstances in which we may share your data with external parties, as described below.

All third parties with whom 299bct shares personal data are contractually bound to process that data only for the purposes specified above and to maintain appropriate security measures. Where data is transferred to service providers outside Bangladesh, we ensure that equivalent data protection standards are in place before any transfer occurs.

In the event that 299bct undergoes a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and given the opportunity to request deletion of your data if you do not wish your information to be transferred to the new entity.

299bct uses cookies and similar tracking technologies on our platform. A cookie is a small text file placed on your device by a website you visit. Cookies serve a variety of purposes, from keeping you logged in to helping us understand how players interact with different parts of the platform.

Types of Cookies We Use

• Essential cookies: These are necessary for the platform to function correctly. They manage your login session, maintain your account preferences, and ensure that your betting slip and account balance are displayed accurately. Essential cookies cannot be disabled without impairing your ability to use 299bct.
• Performance and analytics cookies: These cookies collect anonymised data about how players navigate the 299bct platform — which pages are visited most frequently, where players encounter errors, and how long sessions typically last. This information is used exclusively to improve the platform's performance and usability.
• Functional cookies: These cookies remember your preferences such as your preferred game category, language setting (English), and other personalisation choices so that you do not need to re-enter them on each visit.
• Security cookies: These cookies help us detect fraudulent account access by flagging unusual login behaviour, such as access from an unfamiliar device or a previously unseen IP address, and prompting additional verification steps where appropriate.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, to notify you when a cookie is being set, or to delete cookies that have already been stored on your device. Please be aware that disabling essential cookies will prevent you from logging in to your 299bct account and using the platform's core features.

299bct does not use third-party advertising cookies or tracking pixels that follow you across other websites you visit after leaving the 299bct platform.

299bct retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required to meet our legal and regulatory obligations. The following retention periods apply as a general guide:

• Account data (name, contact details, date of birth): Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Identity verification documents (NID, passport copies): Retained for a minimum of five (5) years from the date of verification, or for five (5) years from account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, to meet financial record-keeping obligations.
• Gameplay and betting records: Retained for a minimum of three (3) years from the date of each session, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for a minimum of two (2) years from the date of the final communication in each support thread.
• Technical log data (IP addresses, device identifiers): Retained for a maximum of twelve (12) months from the date of collection, unless a specific security investigation requires longer retention.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player. Where data is anonymised rather than deleted, it may continue to be used in aggregate analytics without any privacy impact.

As a player registered with 299bct, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request".

• Right of access: You have the right to request a copy of the personal data that 299bct holds about you. We will provide this information within a reasonable timeframe, subject to identity verification to ensure the data is released only to the account holder.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your mobile number or email address has changed, you may update this via your account settings or by contacting support.
• Right to erasure: You may request the deletion of your personal data. Please note that this right is subject to our legal obligation to retain certain records for AML compliance and financial record-keeping. Where deletion is not immediately possible due to these obligations, we will restrict the use of your data to compliance purposes only and delete it at the earliest permissible opportunity.
• Right to restrict processing: In certain circumstances, you may request that we limit the way we use your data, for example while a dispute or complaint is being investigated.
• Right to object to marketing: If you have previously consented to receive marketing communications from 299bct, you may withdraw that consent at any time by contacting our support team. We will remove you from marketing communications within five (5) business days of receiving your request.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.

299bct will not charge a fee for exercising any of the above rights under normal circumstances. Where a request is manifestly unfounded or excessive (for example, due to its repetitive nature), we reserve the right to charge a reasonable administrative fee or decline to act on the request.

299bct takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the 299bct platform is encrypted using Transport Layer Security (TLS). This prevents interception of your data during transmission, including login credentials and payment information.
• Encrypted data storage: Sensitive personal data, including identity documents and financial records, is encrypted at rest on our servers. Encryption keys are managed separately from the data they protect.
• Access controls: Access to player data within the 299bct organisation is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role. All internal access is logged and audited.
• Two-factor authentication (2FA): 299bct offers 2FA for player accounts as an additional layer of protection against unauthorised login attempts. Players are strongly encouraged to enable this feature via their account security settings.
• Fraud detection systems: Our platform operates continuous automated monitoring for unusual account activity, including login attempts from new devices or locations, rapid transaction sequences, and other indicators associated with account compromise or fraudulent behaviour.
• Regular security reviews: 299bct conducts periodic internal reviews of our data handling processes and security infrastructure to identify and address potential vulnerabilities before they can be exploited.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 299bct will notify affected players without undue delay and will take all steps necessary to contain and remediate the breach.

You also play an important role in keeping your account secure. Choose a strong, unique password for your 299bct account, enable 2FA, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299bct handles your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected] — please use the subject line "Privacy Enquiry" for data-related matters.

Response time: We aim to respond to all privacy-related enquiries within five (5) business days. For complex requests such as subject access requests or erasure requests, we may require up to thirty (30) calendar days to process and respond fully.

If you are not satisfied with the way 299bct has handled your personal data or responded to your complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. 299bct will cooperate fully with any such investigation and will implement any remedial actions required as a result.

299bct reserves the right to update this Privacy Policy at any time. Where updates are material — for example, where we introduce a new category of data collection or a new type of data sharing — we will notify registered players via email or via a prominent notice on the 299bct platform. The "Last Updated" date at the top of this page will be revised accordingly. We encourage all players to review this Privacy Policy periodically to stay informed about how their data is being used.