Responsible Gaming at 299bct

When you register a 299bct account, you confirm that you are at least 18 years of age and that the identity information you have provided is accurate and truthful. 299bct reserves the right to request identity verification documents — including your National Identity Card (NID) or passport — at any stage of your membership, and to suspend your account pending verification if there is any reason to doubt your stated age.

Age verification is conducted by our compliance team as part of the standard Know Your Customer (KYC) process. Players in Bangladesh are required to hold a valid NID, which is issued from the age of 18 onwards. Where a player cannot provide satisfactory age verification, their account will be suspended and any winnings accrued during the unverified period may be withheld pending the outcome of the review.

If you are aware of a minor who has accessed or attempted to access 299bct, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.

For the vast majority of players, gambling is an enjoyable leisure activity. However, for a small number of individuals, gambling can develop into a problematic behaviour that negatively affects their financial health, personal relationships, and mental wellbeing. Recognising the early warning signs is the most important step toward getting things back under control.

If several of the warning signs above apply to your situation, please consider activating one of the responsible gaming tools described in this guide, or reaching out to our support team. You can also find independent support resources in the Getting Help and Support section below.

One of the most effective ways to manage your gambling spending is to set a deposit limit on your 299bct account before you start playing. A deposit limit places a hard cap on the total amount you can add to your account within a defined time period. Once your limit is reached, further deposits are blocked until the period resets.

Available Limit Periods

• Daily deposit limit: The maximum amount you can deposit within any rolling 24-hour period, measured from midnight BST (UTC+6) to the following midnight.
• Weekly deposit limit: The maximum amount you can deposit within any rolling 7-day period, running from Monday 00:00 BST to Sunday 23:59 BST.
• Monthly deposit limit: The maximum amount you can deposit within any calendar month.

How Limit Changes Work

Reducing your limit takes effect immediately — as soon as you save the new lower limit, it is applied to your account. There is no waiting period for decreases, because reducing a limit is always in the player's interest.

Increasing your limit is subject to a mandatory 7-day reflection period. The increase will not take effect until seven full days have passed from the time of your request. This cooling-off period is designed to prevent impulsive decisions made during a losing session. You may cancel a pending limit increase at any time during the reflection period with immediate effect.

If you would prefer to set a deposit limit by contacting our team rather than through your account settings, email [email protected] with the subject line "Deposit Limit Request". Our team will apply your requested limit within one business day.

A time-out is a short-term break from gambling that temporarily suspends your 299bct account for a fixed period that you choose. Time-outs are useful when you feel you need a brief pause — perhaps after a losing streak, during a particularly busy period at work, or simply when you want to reassess your gambling habits without committing to a longer self-exclusion.

Available Time-Out Periods

• 24-hour time-out: Your account is suspended for one full day from the moment of activation.
• 48-hour time-out: A two-day suspension, suitable for a weekend break from play.
• 7-day time-out: A one-week cooling-off period that gives you space to reflect on your play patterns.
• 30-day time-out: A full month's break, which may be appropriate if you are concerned that your gambling is becoming more frequent than you would like.

During a time-out, you will not be able to log in to your 299bct account, make deposits, place bets, or access any gaming content. Any active bonus balances are frozen (not forfeited) for the duration of the time-out and will be reinstated when your account is reactivated.

A time-out cannot be lifted early under any circumstances, including requests submitted by you during the active period. This is intentional — the purpose of the tool is to provide a genuine, uninterrupted break from play.

Self-exclusion is our most comprehensive responsible gaming tool and is designed for players who feel that they need a substantial, enforced break from gambling. Unlike a time-out, self-exclusion is a longer-term measure that is much harder to reverse, giving it real preventative power for those who struggle with impulsive decision-making around gambling.

Available Self-Exclusion Periods

• 30 days: A one-month exclusion, suitable for players experiencing a short-term period of stress or financial difficulty.
• 90 days: A three-month exclusion that provides meaningful time to establish healthier habits.
• 6 months: A half-year exclusion recommended for players who have identified a pattern of problem gambling behaviour.
• 1 year: A full twelve-month exclusion for players who require the most serious level of intervention.

What Happens During Self-Exclusion

• Your 299bct account is fully suspended — login is blocked for the entire period.
• All marketing and promotional communications from 299bct will cease immediately.
• Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method.
• Your account balance is held securely and will remain available to you upon reinstatement after the exclusion period ends.
• Bonus balances are forfeited upon self-exclusion activation; they will not be reinstated on your return.

Reinstating Your Account After Self-Exclusion

When your chosen self-exclusion period ends, your account is not automatically reactivated. You must submit a formal reinstatement request to our responsible gaming team at [email protected] with the subject line "Self-Exclusion Reinstatement Request". A mandatory 7-day reflection period will then begin. If you do not submit a reinstatement request within this 7-day window, the exclusion is extended automatically. This process is designed to ensure that reinstatement is a deliberate, considered decision rather than an impulsive one.

The following practical guidelines will help you maintain a healthy relationship with gambling at 299bct. These are not rules — they are good habits shared by experienced players who enjoy gambling as a form of entertainment without it becoming a problem.

• Set a budget before you play. Decide in advance the maximum amount in BDT that you are comfortable spending during a session, and treat it as an entertainment expense — like the cost of a cinema ticket or a meal out — rather than an investment you expect to recover.
• Never chase losses. Every bet you place is an independent event. The belief that a losing streak must eventually turn around is a cognitive bias, not a mathematical reality. Walk away when you reach your session budget, regardless of your current balance.
• Do not gamble under the influence. Alcohol, certain medications, and emotional distress impair decision-making. Avoid placing bets when your judgement is compromised. 299bct's games are available 24 hours a day — there is always another opportunity to play when you are in a clearer frame of mind.
• Take regular breaks. Use the reality check feature to schedule reminders, and take a proper break away from the screen when the reminder appears. Physical breaks help reset your perspective and prevent the kind of prolonged, unfocused session that is most likely to lead to regrettable decisions.
• Keep gambling in perspective. Gambling is one leisure activity among many. Maintain a balanced lifestyle that includes other hobbies, social activities, exercise, and family time. If gambling is crowding out other parts of your life, that is a signal worth paying attention to.
• Only gamble with money you can afford to lose. Never use funds earmarked for rent, groceries, utility bills, children's education, or any other essential household expense for gambling purposes. If a loss would create genuine financial hardship, the stake is too large.
• Keep your account to yourself. Do not share your 299bct login credentials with anyone else. Allowing another person to access your account removes your ability to monitor and control your own gambling activity and may also expose you to financial risk.

299bct takes its responsibility to prevent underage gambling extremely seriously. In addition to our own age verification procedures, we encourage parents and guardians in Bangladesh to take proactive steps to prevent children and young people from accessing online gambling platforms.

Practical Steps for Parents and Guardians

• Keep your devices and accounts secure. Always log out of your 299bct account when you are not actively using it, and ensure your device is password-protected. Do not save your login credentials in a browser on a shared device.
• Use parental control software. A range of parental control applications and browser extensions can block access to gambling websites on shared family devices and computers. These tools can be configured to block entire categories of websites, including online casinos and sports betting platforms.
• Talk to your children about gambling. Open, age-appropriate conversations about the nature of gambling — that it involves real money, that outcomes are determined by chance, and that losses are more common than wins — are one of the most effective preventative measures available to parents.
• Monitor unusual account activity. If you notice unexpected transactions on a payment method linked to your 299bct account, or if a young person in your household appears to be accessing gambling content, contact our support team immediately.

If 299bct identifies that a minor has accessed the platform, the account will be closed immediately, all funds will be returned to the original payment source, and the matter will be escalated to our compliance team. We do not provide winnings to minors under any circumstances.

If you are concerned that gambling is having a negative impact on your life or the life of someone close to you, the most important step is to reach out for help. You do not need to be in a crisis situation to ask for support — early conversations are always more effective than waiting until a problem becomes severe.

Additional Guidance

If you feel that the situation requires support beyond what a gaming platform can provide, we strongly encourage you to speak with a trusted family member, a close friend, or a healthcare professional. A general physician or mental health counsellor in Dhaka, Chittagong, Sylhet, or any other city in Bangladesh can help refer you to appropriate counselling services for gambling-related concerns.

Remember: asking for help is a sign of strength, not weakness. Many people successfully manage and overcome problematic gambling behaviours with the right support in place. 299bct is committed to being part of that support structure for every player on our platform.

This Responsible Gaming policy was last reviewed and updated in January 2026. We review and update it regularly to ensure it reflects best practices in player protection and responsible gaming.